About a year ago, I got fed up with eBay. I was selling items on there pretty regularly, but it seemed like 20% of my winning bidders wouldn’t pay for the item once the auction ended, or if they did it took DAYS for them to send payment. I discovered Amazon Marketplace, and while it wasn’t exactly perfect, it was much better than dealing with deadbeats. Or so I thought.
Last week, I sold a $200 item that was brand new, sealed in the factory packaging. The buyer was clear across the country, so even though Amazon reimburses you $4.99 for the shipping charges, that didn’t really help since it cost me $12 to ship it there. No biggie, that’s just the cost of doing business.
The package was delivered, and about an hour later, I received an e-mail from the buyer tell me he wanted to return it because it was “defective”. Only his description sounded more like user error, and yet he wasn’t willing to listen to reason. He wanted to immediately send the item back and get refunded. Only now, we’re dealing with a package that’s been opened, and there’s the cost of returning the package to me.
When I tried talking to him about resolving the “problem”, he became indignant and basically told me to either refund his money or he’d file an A-Z claim with Amazon. And that’s exactly what he did. I figured that Amazon would read the e-mails between the two of us and mediate the situation. But instead, they said that sellers are bound by the same return policies that Amazon uses, which basically means that anyone can return anything for any reason, and you’re basically screwed. There is absolutely NO seller protection, which is BS.
Now I’m waiting for him to send me back the item I sold him, which I’ll only be able to resell for 50% of my original selling price since it’s now been opened and used. Fun!
So back to eBay I go.. [sigh]