Are You Tracking Affiliate Conversions?

A strange thing happened last week. A client of mine needed a place to host their new blog, so I sent him a link to my shared hosting company of choice. And of course, I sent him an affiliate link, so I could collect that $100 bounty! 🙂

A few days go by, and I don’t see any record of the sale in CJ. So I contacted CJ support, who suggested that I contact the advertiser through the CJ mail system. That was a dead end, as they don’t appear to check their mail on CJ. I found their affiliate contact e-mail address, and I was able to talk to someone that handled their affiliate program. They were able to track down my customer with the information I provided to them, but in their words “if the cookie is not tracked we can not payout for the sale.”

WTF?! They tried feeding me lines about cookies being cleared, security settings being too high, etc. They placed the blame on CJ. CJ says it’s the advertiser’s problem. In the end, I’m out $100.

I could have my client move his site to another host, and cancel his current plan under their 30-day money back guarantee. But honestly, the reason I had him go with these guys is because they offer great hosting. I don’t want him to suffer by going with a “lesser” host. The whole situation really frustrates me.

What would you do?

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