I’ve had my iPhone for just over a year, which means I’m still stuck with a 2G version with EDGE, while the rest of the world is zipping by on the 3G network.

Determined not to make the same mistake, my Dad decided to wait until the WWDC before ordering an iPhone of his own (to replace an ancient Verizon phone). When news of the 3G S came out, he decided to take the plunge. Better yet, though a cash-back deal with Bing, he’d be able to get 35% off his order, saving him about $70 in the process!

A few days later, he receives a cryptic e-mail from AT&T saying that his order has been rejected. No phone number to call, no explanation as to the problem, just a 3-line e-mail that couldn’t be less helpful.

He calls AT&T Customer Service, and gets passed along from clueless CSR to clueless CSR. Apparently no one has the ability to look at his application and find out why it was rejected. He’s never been an AT&T customer, his billing information was correct, and yet no one could explain what was happening.

He was connected with a “manager” after 30+ minutes on the phone, who told him to go to an AT&T store and they’d deal with it. My Dad said that’s not going to fly, as they live pretty far from an AT&T store. (Plus, he’d lose his $70 Bing CB). So the guy promised to investigate the issue and call him back. This was a week ago. No one ever called him back!

AT&T apparently doesn’t need his $1680 ($70/mo x 24 months).

I’ve said it before, and I’ll say it again. AT&T SUCKS! Their service sucks (I never had dropped calls on Verizon!). 28 other carriers got MMS and teethering with the OS 3.0 update, but AT&T still doesn’t! WTF?!