Customer Service and Social Media

In these tough times, customer service is more important than ever! If you piss off your customer, he’ll never come back to you. Worse yet, he could post a video on YouTube, and watch it go truly viral – Destroying your good name in the process!

Check out this video. Here’s the story behind it:

In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didnt deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss. So I promised the last person to finally say no to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world.

I hate United, so this doesn’t change anything.. But I’m sure the bad publicity they’re getting from this isn’t helping things at all!


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