Are You Irritated By Vague Shipping Information?

In this day and age, it should be easy for any merchant to provide useful shipping information to their customers. Unfortunately, the company I ordered replacement checks from is stuck in 1986, and doesn’t have a clue!

I ordered new checks on October 14th, because my bank merged with another bank, and they felt the need to change my account number (the one I’ve had for 12+ years!).. They gave me a dozen or so checks, and once those ran out, i was forced to buy more. (Too bad, I still had 150 unused checks with the old account number!)

Anyway, I ordered checks from the same company I’ve used for years now, and I get an e-mail stating: Expect your checks to arrive 5 to 10 business days after the order has been processed.

Here’s where the fun begins. The next day, I get notification that my order is being printed. Then 9 DAYS LATER, I get notification that my order has shipped. It’s now October 23rd! And here’s where things get crazy. This e-mail says: If you ordered checks via regular delivery, expect to receive your checks in 2 to 3 weeks..

Excuse me?! My first e-mail quotes me 5-10 business days after “processing”, and now 2 weeks later, I’m being told I might have to wait another few weeks??

Guess what people? Most people order checks when they are about to run out of them. I can’t afford to wait nearly a month to get my new checks!

What a joke, I think they’re just trying to get people to pay for expedited shipping (at ridiculous rates).. The only problem I see with that is that if I had chosen 2-day delivery, I still wouldn’t have received them until October 27th, since they don’t start the clock until the checks have been printed.

I’m hoping that the checks arrive soon, as I don’t feel like making a trip to the bank to get some temporary checks.

Enjoyed this post?
Subscribe to Zander Chance via RSS Feed or E-mail and receive daily news updates!

Submit to Digg  Stumble This Story  Share on Twitter  Post on Facebook  Post on MySpace  Add to  Submit to Reddit  Fave on Technorati

One Response to “Are You Irritated By Vague Shipping Information?”

  1. Zander says:

    Well, half of the checks arrived today.. You would think they’d just put all of the checks in a single package (both to save on postage, as well as to prevent issues like this!


Leave a Reply