The wife dragged me to Red Lobster last night, as she wanted crab legs.. I really don’t like the food there, but I gave in since it’s been awhile since we’ve gone there.
Now don’t get me wrong – I’ve been going to Red Lobster for almost 20 years now.. The food is not the best, but we have very limited options when it comes to seafood in our area. I’d get a Bahama Mama and an order of Walt’s Famous Shrimp. Unfortunately, RL decided to replace their “famous shrimp” with some wimpy substitutes that taste like crap!
So I started ordering the Ultimate Fondue, which is a cheesy soup concoction in a bread bowl, which contains chunks of lobster and other seafood. I’d get this anytime we went, and it wasn’t bad.. Until about 6 months ago, when I noticed the taste changed COMPLETELY.. It tasted like the bread had changed, and the new stuff had hints of garlic or something. (Bad, since I’m allergic to garlic) Thinking it was a fluke, I tried it again a few months later, and it was the same kind of awful.
When we went to RL yesterday, I decided to get something different, since the fondue now sucked. Imagine my surprise when I looked on the menu, and saw that the Ultimate Fondue wasn’t even available anymore! (I ended up getting the Coconut Shrimp, which was actually pretty good)
I decided to Google “Red Lobster Ultimate Fondue” when I got home, and found literally hundreds and hundreds of posts talking about this.. There are even people complaining about it on Red Lobster’s Facebook page. Obviously, this was a change that the public didn’t agree with.
I never understand why companies don’t listen to their customers. If your customers want you to bring back a menu item, bring it back! Otherwise, you risk losing that customer for life.
It’s Business 101.