Domain Registry of America Scam

A quick Google search of “Domain Registry of America” brings you back hundreds of pages warning you about this scam. Basically, you get a letter that resembles a bill (titled “Domain Name Expiration Notice”), telling you to renew your domain for the low price of $30!

These guys have already been busted for their deceptive practices in the past, but with some minor changes to their “notice”, they’re back in action now.

Why the InterNIC doesn’t step in and stop these guys is beyond me.. When I worked in the telephone industry in the early 90s, phone slamming (where you’d unknowingly get switched to a higher-priced long distance carrier) was all the rage. These days, it’s domain slamming.

Imagine what these people could accomplish if they just used their creativity for good!

As for DRoA, I guess they’re going to waste about $30 in postage on me, as I have a LOT of domains about to come due. 🙂


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One Response to “Domain Registry of America Scam”

  1. This is a transcript of my emails back and forth with DROA last week. I cannot believe this company is still in business. Eric Voisard even went so far as to mess with my account so that I could not access it. I called tech support to get the EPP code so I could transfer it and was told that “something was wrong” with it. The notes said that I wanted to let my site lapse and not renew. Umm…no! The guy was super nice and read thru my emails and made copious notes in my acct stating that was not my intention at all. He unlocked my acct and sent the EPP code to me. He said he has nothing to do with Eric Voisard and couldn’t believe the guy is still around. Tech support has nothing to do with customer service just FYI. I told him I am peppering the internet with my emails back and forth. Until this morning I had no idea so many people had the same experiences with DROA. Anyway, read this from the bottom up…

    —–Original Message—–
    From: Eric Voisard
    To: XXX
    Sent: Thu, Dec 23, 2010 1:00 pm
    Subject: Re: Shady business practice
    If you want to remain ignorant of our prices and deals because it better suits your pre-determined notions about us, by all means, live in ignorance, I’m sure it is more comfortable for you there.
    And your claim that you are giggling to your “friends” on your “social networking sites” has been quite entertaining for us, thank you.

    Eric Voisard
    Customer Relations Manager
    1-866-434-0212 ex 248
    evoisard@droa.com

    On 23/12/2010 3:45 PM, XXX wrote:

    I’m not interested in your attempt at justification although this has been quite entertaining for my friends and colleagues and I on our social networking sites. They are taking notes.

    You send me a link to your own site? You think I care what your company says about your pricing and how you beat the competition? I can do my own research thank you. I pay less on Go Daddy and Pappashop FYI.

    Bottom line, take me off of your mailing list.
    Don’t respond to this, you are wasting my time now. I am putting you and droa in my spam folder.

    P.S. You might want to spell check next time it only shows your lack of professionalism.

    —–Original Message—–
    From: Eric Voisard
    To: XXX
    Sent: Thu, Dec 23, 2010 12:35 pm
    Subject: Re: Shady business practice
    Unfortunately we will have to disagree as our letter quite clearly states in bold lettering that “This notice is not a bill”, it asked the potential customer if they are interested in transferring their domain name to us. It is everyone’s responsibility to read the information they are presented with, not reading it and claiming that you were deceived is not a vlaid response and is a way to deflect your own personal responsibility. So your assertion that it is not clear as to the purpose of the letter is wholly misguided.

    As for our prices we offer the lowest domain registration and hosting services in the industry, feel free to compare our pricing to other similar services: http://www.droa.com/whinfo.asp

    Eric Voisard
    Customer Relations Manager
    1-866-434-0212 ex 248
    evoisard@droa.com
    On 23/12/2010 3:22 PM, XXX wrote:

    I wouldn’t say clearly. That is a stretch. That language is hidden within several paragraphs into the letter. This looks just like the renewal for a domain, not a solicitation. You can put whatever spin you want on this but DROA has designed this letter to deceive customers into thinking it is a renewal not a solicitation to transfer their domain. You and I both know that people rarely thoroughly read through their mail, particularly one that looks like a bill. You are counting on this in fact. I think it is shameful that DROA would stoop to this level and am looking into my options on transferring my domain from your company to another. I think it comical that you mention how low your prices are when it is a well known fact that you have some of the higher prices out there. I had few options when I first purchased my domain name, now there are many and I plan to take advantage of this competitive market and get out of business with a company who seeks to prey on its customers and in such a duplicitous manner.

    If you truly want to offer a service and not seek to take advantage of people you would design a letter that looks like a solicitation and not one that looks identical to one of your actual bills. I know this will not happen because clearly your company is unscrupulous. Any company that would do this in the first place is lacking a moral compass.

    Nonetheless, don’t send me this garbage again.
    —-Original Message—–
    From: Eric Voisard
    To: XXX
    Sent: Thu, Dec 23, 2010 12:06 pm
    Subject: Re: Shady business practice
    Dear Customer

    The letter you received is a solicitation asking you to consider our firm for the renewal of your domain name. You have the choice of renewing your domain name with any registrar of your choice. The solicitation clearly states that you are transferring your domain name from one place to another if you decide to renew your domain name with our firm. The advertisement also goes as far as saying that you don’t have to renew your domain name with the current registrar or with the Domain Registry of America as the choice is yours.
    Eric Voisard
    Customer Relations Manager
    1-866-434-0212 ex 248
    evoisard@droa.com

    On 23/12/2010 1:58 PM, XXX wrote:

    Please take me off of your mailing list. I have one domain with you (papillonprincess.com) and that is it. I received what looks like a renewal notice for another website I have but you have nothing to do with that site. I maintain that domain through another company and I think it is really shady of you to send me a “bill” to renew something you don’t have. Why would I pay $35 a year through you when I pay only $11.99 with someone else?

    Don’t ever send me something like this again. This is very sketchy business practice of yours and I will be sharing it with my business colleagues. The only bill I expect to see from you is the papillonprincess.com one and even that I hope to stop in the future.

    XXX

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