Comcast Capping Bandwidth Usage!

A few months ago, I got an e-mail from my ISP (Comcast), notifying me that they were going to start tracking how much bandwidth you consumed, and that they were capping us at 250GB a month. According to their FAQ, if you go over the 250GB mark, you may receive a call from the Customer Security Assurance team to notify you of excessive use.

Now, here’s the kicker. If you are contacted by the CSA team again for excessive use within six months of the first contact your service will be subject to termination for one year.

They claim that the majority of Comcast users only use 2-4GB a month. They’re living in a fantasy land. My 65 year old parents use more bandwidth than that, and they don’t do all that much!

250GB in today’s world just isn’t reasonable.. I’ve used 226GB in the past 24 days. My wife wanted to watch a bunch of Lost episodes on Hulu yesterday. I told her she couldn’t, because we’ve only got 24GB left for the month. 20+ 1-hour episodes in HD would probably push us over the edge.

I work from home, and I need to use the Internet for the next week.

Netflix can’t be streamed, as that’ll use up too much bandwidth.. Back to DVDs by mail.

That XBox360 update I need to do? I’ll wait until June 1st. All of the HotFixes for my wife’s PC? I’ll wait until June 1st.

Do you see how ridiculous this is? I’ve been a loyal HSI customer since 1999 (back in the old @Home days), and now I’m being told how much Internet I can use?!

Comcast made a post on their blog about this decision, and as you can see from the 84 comments, it’s not being well received. DUH!

In today’s economy, you really can’t afford to piss off your customers. I’ve been fairly happy with my service over the past 11 YEARS, but this might cause me to make the switch to Verizon FIOS.


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7 Responses to “Comcast Capping Bandwidth Usage!”

  1. Zander says:

    One day left in the month, and I’ve used 244GB of my 250GB allocation! This sucks..

  2. Derek says:

    I’m glad I got Verizon. I just hope this doesn’t catch because then all ISPs are going to adopt it.

  3. R says:

    What we had to do for our comcast account in Michigan we just added another cable line/box.

    So now we were able to double what we can use, and each of the 2 main PC’s have it’s own box that can do 250.

    But make sure you do what we have been telling everyone to do :

    Tell Netflix that you might need to cancel because of comcast

    Tell Hulu that you will not be watching anymore because of comcast.

    Ask Microsoft how you can apply any fixes when your cable provide will not allow you to download.

    Doing that will create a paper trail from a customer/user saying how comcast and the decision has made you not use their service.

    Then during monthly reviews they will notice XXXXXX people complained, and they will complain as a large company to comcast.

    Good luck, and I would get a 2nd box and just forget about them for now.

    • Zander says:

      Great advice! What do you mean though, “add another cable line/box”? Like have Comcast run another drop into the house, for another $45-50/month? There’s no way they’re getting any more money from me, but unfortunately there aren’t a lot of alternative services available in my area right now.

  4. Zander says:

    Unbelievable! Their app to view your bandwidth consumption has been down for almost 5 days now, so I have no idea how much I’ve eaten up this month.

    I decided to contact them via Live Chat. “53 people are ahead of you in queue.” WTF?!

  5. Leanne says:

    Seriously. now with so many options and companies, you can’t afford to “offend” your customers with bad service. We can switch at a snap of our fingers.

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