Good Customer Service = A Customer For Life!

While I was in Dallas, my wife called to let me know that “the TV is blurry”. When I got home, I found out that one of the convergance boards had gone on my aging 55″ RPTV. The TV had lasted 10 years, and the cost to repair it was $400-600. For a few hundred more, I could get a whole new TV with all the latest and greatest features. So that’s what I decided to do.

Now, I used to be a huge A/V snob, but this time around I decided to keep things simple. A 50″ Plasma with 1080P was what I wanted. I ended up finding a Samsung (C680) for $999 at Best Buy, and it came with a free 3D starter kit (2 sets of glasses, and some 3D movies), and it included free delivery and removal of my old TV. Good reviews, looked good in person, SOLD!

Here comes the problem. I go to my local Best Buy, and they tell me they’re out of the TV. They call over to another store about 15 miles away, and they have 1 TV left. We ask them to hold it, and go over there to purchase it. When we get there, they tell us the TV is available, but the 3D starter kit has been sold out since Monday. (It’s Friday). No rainchecks, and no way to backorder the starter kit in their system. They tell me to take it or leave it.

I leave. I was pissed that they neglected to tell me this before I drove over there. No wonder BB gets a bad rep.

I decide to head next door to PC Richard and Sons, another electronics retailer much like Best Buy. They had the same TV, only it was $1199 and didn’t come with the 3D Starter Kit. I showed them the Best Buy flyer, and asked them if they’d match the deal. (TV, 3D kit, and delivery/removal) I didn’t think they would go for it since their price match policy excludes the add-ons and delivery. But the manager came back a few minutes later and matched the deal!

This is great customer service! I never bought anything from them before, but you can be sure I’ll be shopping there in the future. (And I’m telling everyone I know about them as well) The TV is being delivered tomorrow, and I can’t wait..


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One Response to “Good Customer Service = A Customer For Life!”

  1. Zander says:

    So the delivery went off without a hitch, and I received a follow-up phone call from corporate, along with a follow-up from my salesman. You can tell that these guys care about their customers, and it’s a refreshing change!

    Also, I picked up a TV stand from Target. The box was too big to fit in one of their carts, so I asked an employee if they could help. They were incredibly helpful, and even going as far as having someone help me load the package in my car. Target rocks!

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