More Comcast Frustration..

So I picked up a new Plasma TV a few weeks ago, and it has support for 3D. I had heard a rumor that Comcast had some 3D programming, so I started searching the web for answers. Low and behold, a post led me to channels 980 and 981 – Two 3D channels offered by Comcast.

But nothing is easy with Comcast. Only certain set-top boxes are able to receive and broadcast 3D programming. You can swap out your current box for a compatible model, you just have to be able to find one.

10:30am today, I roll up to my local Comcast Customer Center. The lady there tells me that they don’t have any 3D boxes. I ask if she can call the main office that’s about 15 minutes away, and see if they have any in stock. They do, and put one aside for me!

10:45am, I walk into the main office, and “take a number”. Yes, this office is so busy, you have to take a ticket and wait for your number to be called. At 11:15am, they finally call lucky #41, and I go up to swap out my box. During the 30 minute wait, I watched a guy lose his shit (he just wanted to return some boxes since he was cancelling his service, but wasn’t about to wait 30+ mins to do so), and watched two idiots tie up two of the three available service windows with their constant barrage of questions. No problem, don’t mind the 20 other people waiting to be helped!

I finally get my new set-top box (the Cisco/Scientific Atlanta RNG150), and head home. It’s finally 12:00pm, and I plug the new box in, call the number to activate the new box, and I’m off and running. But there’s a weird thing I notice about this new box. It doesn’t have a front LCD display. What does that mean? NO CLOCK! Yep, there’s no clock, and no display to tell you what channel you’re on. WTF kind of BS is that?

Furthermore, Xfinity loves to promote their iPhone app on TV, but what you don’t realize is that the app doesn’t work with the majority of set-top boxes that Comcast offers! It’s a mystery to me..

So to recap: 90 minutes wasted running around town to get a new box, which has no clock and which doesn’t work with the Xfinity App. But it works for the two 3D channels they offer.

Talk about a waste of a morning..


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