Talk About A Day Of Highs And Lows With Comcast


So a few weeks ago, I received a letter in the mail from Comcast telling me that they needed to upgrade my modem in order to take advantage of the new high speeds being offered in my area. The process involved filling out a form on their website, and then waiting for the new modem to arrive by mail.

I received the modem a couple of days later, and to my surprise, it was a modem and WiFi router in one! Apparently if you pay the $8/month charge for a modem rental, you can ask for one of these modem/router combo deals, and they’ll give it to you free of charge. That would have been good to know a few months ago when I dropped $80 on a new Netgear router!?

In any event, I read through the setup instructions, and got to work. Basically, you plug everything in, wait for the Online light to stop blinking, and then “activate” the modem through their webpage. The whole process is unnecessarily complicated, and it took well over 30 minutes. When I was done, I went out to return my old modem to a local Comcast center.

When I got home, I did a Speed Test and couldn’t believe the results – 120Mbps download / 11.69Mbps upload. Nice!

Of course, a few hours later, I ran into a rather strange problem.. My Outlook couldn’t connect to the Comcast mail server. At first I assumed it was just a hiccup on their end, but when I checked my iPhone a little later, I saw that e-mails were coming through just fine. So I did a quick Google search for the error message:

Task ‘ – Receiving’ reported error (0x800408FC) : ‘The server name you entered can not be found on the network (it might be down temporarily). Please verify that you are online and that the server name is correct.’

And it brought me to a Comcast support forum (surprise, surprise), where I learned that Outlook 2003 and earlier are known to have problems with IPv6, which was apparently added when the new modem/router got setup.

The easiest solution is to disable IPv6. In my case, I had to go:
Start>Control Panel>Network and Sharing center>Manage Network Connections>Right click on adapter and select Properties>Uncheck IPv6>OK

Depending on what version of Windows you use, you may have a slightly different path to disable it, but Google it if you’re lost. It was an easy fix, but it would have been nice if Comcast had given people a heads-up when issuing the new modem.

I imagine I can’t be the only person running an old version of Outlook. After all, if it’s not broke, why fix it?

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3 Responses to “Talk About A Day Of Highs And Lows With Comcast”

  1. Trent C says:

    Outlook 2003 has all kinds of compatibility issues with Windows 8, as I found out the hard way. I’m thinking of switching to Thunderbird, because these issues make it rather difficult to work on a daily basis, and I’m definitely not shelling out the $$ to upgrade to a newer version.

    F MS!

  2. Julie says:

    IT WORKED!!! Thank you for the fix Zander! You should go get a job at Comcast since they have idiots who can’t fix this problem. They showed nothing was wrong with our e-mail. IDIOTS!

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