For years now, I’ve been using an ancient HP LaserJet 1100 printer that was passed down to me and had to be hacked together in order to make it work with modern computers. But until recently, it was working just fine, so I left well enough alone.
Unfortunately, the printer started acting up recently, jamming like crazy, toner issues, etc. And rather than try and fix it (again), I decided to just bite the bullet and buy a new laser printer for the home office. After doing a lot of research, I decided on the Brother HL-L2340DW laser printer, which got extremely high marks (with over 2300 reviews on Amazon) and only set me back $109.99. In addition, replacement toner isn’t too expensive at all.
So I placed my order, opted for the standard free shipping, and figured I’d get it in a week or two. TWO DAYS LATER, my new printer gets delivered!
I quickly opened the box, read through the setup instructions, and realized that I needed a USB 2.0 Cable (A-Male to B-Male) in order to set it up. (Brother claims that you can set it up over WiFi, but even they suggest that you should use the cable for the initial setup) I figured I had to have one of these cables in my office, as I have TONS of cables strewn around. Nope. 🙁
Now I could have ordered the cable from Amazon (for like $4), but that would mean waiting another week for it to get here. Radio Shack wanted $26 (and they wonder why they’re going out of business), and Best Buy wanted $19. But Walmart had one for $3.35, and it was available for same-day pickup. So I jumped in my car, went to the store, and found the cable. Only in store it’s labeled at $14, so I had to get the cashier to do a price adjustment for me.
Get back home, get the printer setup relatively easy, and I’m off and running. But it makes me wonder, why don’t printer companies just include the cable themselves? If I’m paying $3.35 from Walmart, you know the real cost of the printer is probably around $1. So just include it, raise the price of the printer by $1, and save everyone the hassle and headache.
What am I missing here?